If you change your mind about an order, you may cancel it any time within 24 hours without incurring any cost. Please contact us through our contact system. Cancelling or changing after the first 24 hours of placing an order may incur costs and Garden2Home will not be responsible for these costs. If an order has been shipped out, it is the customer's responsibility to return the shipment at your cost. For a cancelled order which has been shipped, we will charge 20% restocking fee plus all our shipping and handling charges. To change an order after it has been shipped, you will have to bear the return and reshipping charges. All customized items are not returnable unless it is our mistake.