12/25/2023
Prior to placing your orders, we strongly encourage you to thoroughly read and comprehend our Cancellation Policy to facilitate a seamless and informed transaction process.
We meticulously inspect all products before shipping to ensure they are free from defects in parts, materials, and workmanship. Refer to individual items for warranty details. In case of defects or fulfillment errors, promptly notify us within 3 days of receiving your purchase for a no-cost replacement.
Upon receiving shipments, inspect immediately. File a claim with the carrier for losses or damages, then report to us through our Customer Relationship Manager (CRM) system within 24 hours. Create a ticket in your account for damaged or defective products; retain them in their original packaging. We strive to replace erroneous or damaged shipments promptly.
To request a refund, initiate a Return Merchandise Authorization (RMA) within 3 days of receiving your purchase through your website account and contact us. Returned products must be in their original condition, ie. not used; the customer covers return shipping. A 20% restocking fee plus incurred shipping costs apply. Custom orders, like custom pillows, cushions and umbrellas, cannot be returned. Refunds will be issued to the original credit card after deducting applicable fees.
