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Most orders are shipped promptly via UPS Ground, FedEx Ground or USPS services. Large or heavy items will be shipped via common carriers. Products are normally shipped out within 2 weeks from the date an order is placed. However, some items, such as customized cushions and umbrellas, may require a longer period of time to ship during our peak seasons. We do our best to indicate the shipping time frame for each of our products. Some shipments may be delayed due to circumstances beyond our control. You will be notified via email if there is any delay. We will notify you through email when your order is shipped and provide you with the tracking number and carrier information. Multiple items in an order may be shipped separately.

All shipments shipped via common carriers deliver curbside unless otherwise directed and there is an additional charge and is not covered under the free shipping we provide. Orders shipped via UPS, FedEx, DHL and USPS deliver at your front door. If you require additional services such as bringing shipment upstairs in your apartment building, disposal of packing material etc, please inform us before hand so that we may make arrangement for these additional services. Additional charges will be quoted to you for these services.

Please note that we try to minimize your cost by subsidizing your shipping cost. We at Garden2Home.Com will still have to pay the shipping company for all the shipping and handling charges incurred. Therefore, any cancellation from your part after a package has been shipped, it is the customer's responsibility to cover this shipping and handling costs.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by our store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


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