We meticulously inspect all products before shipping to ensure they are free from defects in parts, materials, and workmanship. Refer to individual items for warranty details. In case of defects or fulfillment errors, promptly notify us within 3 days of receiving your purchase for a no-cost replacement.
Upon receiving shipments, inspect immediately. File a claim with the carrier for losses or damages, then report to us through our Customer Relationship Manager (CRM) system within 24 hours. Create a ticket in your account for damaged or defective products; retain them in their original packaging. We strive to replace erroneous or damaged shipments promptly.
Order Modification and Cancellation Policy: Clarity for Your Convenience
At Garden2Home, we understand that circumstances may change. Here's a detailed breakdown of our order modification and cancellation policy:
- Cancellation within 24 Hours:
- You have the flexibility to cancel your order within the first 24 hours at no cost.
- Initiate the cancellation process by contacting us through our designated contact system.
- Cancellation after 24 Hours:
- Cancelling or making changes after the initial 24-hour window may incur costs.
- Garden2Home is not responsible for any associated costs incurred due to changes or cancellations after this timeframe.
- Shipped Orders:
- If an order has already been shipped, the responsibility for the return lies with the customer at their cost.
- For a cancelled order that has been shipped, a 20% restocking fee will be applied, along with all applicable shipping and handling charges.
- Order Changes after Shipment:
- To modify an order after it has been shipped, you will bear the return and reshipping charges.
- Customized Items:
- All customized items are non-returnable unless the mistake is on our part. We are committed to rectifying any errors made on our end.
- Customized items includes:
- All throw pillows and bolsters
- All customized furniture cushions
- All market and cantilever umbrellas
We value transparency in our policies to ensure you have a clear understanding of the processes involved. Should you have any questions or require further clarification, feel free to reach out through our contact system. At Garden2Home, your satisfaction is our priority, and we aim to provide a seamless shopping experience with clear and comprehensive policies.
To request a refund, initiate a Return Merchandise Authorization (RMA) within 3 days of receiving your purchase through your website account and contact us. Returned products must be in their original condition, ie. not used; the customer covers return shipping. A 20% restocking fee plus incurred shipping costs apply. Custom orders, like custom pillows, cushions and umbrellas, cannot be returned. Refunds will be issued to the original credit card after deducting applicable fees.